Does anyone reading this have any experience with GNATS? I have a couple of simple questions to ask that the internet isn't answering easily, if you do.
Well, that's precisely the experience I need, since I would like to help one of my customers help a group ditch it. :) But, at the moment, I'm busy enough that I'd rather not play with it myself much, so I can't actually set it up and get data out of it the normal way. My questions: can you export data from it? what do the export files look like? A frustratingly simple question to not have the internet answer, but perhaps yesterday was just a really really long day.
hahahahahahhahahahahhahahahahhahahhahahaha. You said "GNATS" and "export" in the same sentence. (Ok. You didn't actually use both words in one sentence. But you came really close.)
So, I can't speak to the latest release of GNATS, but I doubt many folks are actually running it.
GNATS' file format is...not meant to be parsed by a machine. It's ambiguous in a number of places.
is a tool that I wrote for RT2. It was a dirty, dirty hack. Sam Hartman cleaned it up a bit, but it's still pretty scary. Its control flow might be a starting point for you.
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Date: 2005-09-30 01:50 am (UTC)But a little none the less. What's up?
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Date: 2005-09-30 12:09 pm (UTC)no subject
Date: 2005-09-30 05:01 pm (UTC)So, I can't speak to the latest release of GNATS, but I doubt many folks are actually running it.
GNATS' file format is...not meant to be parsed by a machine. It's ambiguous in a number of places.
http://download.bestpractical.com/pub/rt/contrib/2.0/import-gnats
is a tool that I wrote for RT2. It was a dirty, dirty hack. Sam Hartman cleaned it up a bit, but it's still pretty scary. Its control flow might be a starting point for you.
Jesse
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Date: 2005-09-30 05:20 pm (UTC)Ah. Well then. Thank you so much for this -- it's very wrong, but it tells me what I'm going to have to do, at least. :)
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Date: 2005-09-30 05:30 pm (UTC)no subject
Date: 2005-09-30 01:59 am (UTC)no subject
Date: 2005-09-30 01:39 pm (UTC)GNATS WERE EVERYWHERE!
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Date: 2005-09-30 01:55 pm (UTC)no subject
Date: 2005-09-30 02:03 pm (UTC)no subject
Date: 2005-10-01 02:46 pm (UTC)Bah! All my training is useless! Useless!!!